Delivery and Returns

Delivery Information

At No.14, we are committed to getting your order to you as quickly as possible. We offer fast and reliable delivery through DHL:

Order before 1pm on a working day: Enjoy next working day delivery to your doorstep!

Order after 1pm: Your order will be dispatched the following day.

Please note that delivery times may vary based on your location, and we will always send you tracking information to keep you updated on your parcel’s journey.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 7-day returns period.

To be eligible for a return, all items must meet the following conditions:

Products must be unused, unworn, and in the same condition they were received.

Items should be free from any perfume or other strong scents.

Items must be returned in their original packaging including labels attached.

If the item does not meet these criteria, we reserve the right to reject your return.

How to Return Your Order:

Ensure your item meets our return conditions.

Return to the following address;

14 Downing Street, Downing Street, Farnham, GU9 7PB

Pack the item securely and send it back to us using your preferred postal service.

Please Note: We recommend using a tracked delivery method for returns, as we cannot be held responsible for lost packages.

Thank you for shopping with us!